Supermarket News Agenda

2018 Program Agenda

Select Criteria: Tracks = Supermarket News
5:00 PM - 8:00 PM
Sunday, September 30
Pre-SN Summit BONUS Off-site Tour: Legacy Food Hall
This is limited to the first 50 retail grocery executives who register for Supermarket News Summit and will feature a tour of the new Legacy Hall located outside of Dallas. This food hall breaks the mold in terms of size, scope, culture, philosophy and sense of community. They have expertly curated a unique collection of food concepts all under one roof who are on the cutting edge of food trends. You will get a special “Hall Pass” that gives you access to taste your way around the food hall during the tour. You will also get to meet the mastermind behind Legacy Hall, Randy DeWitt who owns Front Burner Brands, and interact with the emerging growth entrepreneurs behind the food concepts represented. You will also learn more about the sustainable operations of this facility, it’s local brewery and chef’s garden. All of this comes at no extra charge to you as a registered retail grocery executive attendee…but space is limited. Read more here.
10:00 AM - 10:15 AM
Monday, October 01
Supermarket News welcome address
10:15 AM - 10:45 AM
Monday, October 01
Leading Change: Where do we go from here?
An inspiring kick-off to the Supermarket News Summit, Matt Gutermuth, a visionary retail and foodservice leader has a track record for building brands, leading change, creating differentiated growth strategies, developing people and creating positive results. Having held senior-level positions for the country’s leading grocery and foodservice companies including Safeway, Winn-Dixie Stores and Sysco, Gutermuth has a 360-degree experience in grocery retail with his finger on the pulse of technology that has disrupted and challenged grocery retailers as well. He will share his insights and ideas to help grocery retailers drive change, deliver efficiency to help shape the future of grocery retail.
Speaker
Matthew Guttermuth

CEO, President, Head Coach, Board Member, Retail, Foodservice
Speaker

10:45 AM - 11:15 AM
Monday, October 01
Opening Keynote: How to succeed in the supermarket business?
Get into the mind of the very best! Listen to a supermarket pioneer share their invaluable insight on the key to business success, organizational structure and staying ahead of the game.
11:30 AM - 12:00 PM
Monday, October 01
The In-store Experience: Ideas and Insights
What are the key factors that impact the in-store shopping experience for supermarket customers? How can you amplify customer experience in your stores through staff interaction, environment, technology and merchandise assortment? Get ideas and insights from retailers and restaurant executives.   
12:00 PM - 12:40 PM
Monday, October 01
Corporate Culture Matters: Brand Loyalty and Consumer Experience
Your customer’s experience with your brand is only as good as the employees who serve them.  Get insights and strategies for building a strong corporate culture that results in positive employee engagement and resonates with your customers both instore and online. This session will focus on topics such as building a value-driven culture, the role of corporate responsibility plays in building culture and brand loyalty.  
Speaker
Lin Weaver

Owner and Co-President
Shady Maple Companies
Speaker

12:40 PM - 1:00 PM
Monday, October 01
Competition for Consumers: What’s Your USP?
Are you ready for a food fight? As the lines between c-stores, restaurants, meal kits and grocery stores blur, the competition for consumers’ dining dollars is heating up. This session will focus not only on what’s happening with the competition, but also provides ways that grocery retailers can fight back.   
Speaker
Robert Emerson

CEO and Director
Mystic Market
Speaker

1:00 PM - 3:00 PM
Monday, October 01
Lunch Dine Around throughout MUFSO Supplier Exchange
Let’s do lunch!  Taste your way through the MUFSO Supplier Showcase, featuring the industry’s top food purveyors and solution providers in the restaurant industry.   This showcase is a feast for body and mind…you don’t want to miss it! 
3:00 PM - 3:20 PM
Monday, October 01
Interview session: Dare to be different
3:00 - 3:05 p.m. Supermarket News Digest 3:05 - 3:20 p.m.  An exclusive interview with a supermarket executive who has embarked on a bold in-store and online transformation journey. What are the results to date? What would have been done differently in hindsight? How do you start planning for a change on a large scale? What is the best way to benchmark progress? 
3:00 PM - 4:00 PM
Monday, October 01
MUFSO Track: C-Level Leadership - Theme: Innovation
3:00 p.m.-3:05 p.m. NRN Market News Digest  3:05 p.m.-3:20 p.m.  The Conversation Starter: The Role of Unconscious Biases  Gerry Fernandez, Founder of the Multi-Cultural Foodservice Hospitality Association (MFHA), will kick off this discussion with his “straight talk” approach to delivering authentic, multicultural insights that will help restaurant industry leaders increase what he terms Cultural Intelligence and address Unconscious Biases, starting at the top, with C-Suite Executives.  3:20 p.m.-4:00 p.m.  Crisis Management at the C-Level: How to Respond A discussion with industry experts sharing best practices and lessons learned in responding to a crisis, such as unconscious bias, that gets national attention in all forms of media.  
Speaker
Gerry Fernandez

President & Founder
Multicultural Foodservice & Hospitality Alliance
Speaker

MUFSO Track: Consumer Experience - Theme: Customer 20/20
Sponsored by:   Ventura Foods
3:00 p.m.-3:05 p.m. NRN Market News Digest  3:05 p.m.-4:00 p.m.  Converting Trends into Reality:  A Look at Return Visits and Successful Menus How hard is it to read the customer’s minds?  This panel discussion will focus on best practices in engaging with the next generation of consumer, specifically what drives their dining preferences and customer experience factors that influence return visits. 
Speakers
Andrew Gruel

CEO & Founder
Slapfish Restaurant Group
Panelist

Brian Ingram

COO
New Bohemia Wurst + Bierhaus
Panelist

Marci Needham

Senior Strategic Insights Professional
Ventura Foods
Panelist

3:20 PM - 4:00 PM
Monday, October 01
Underhyped or Overhyped? - Technology Investments: What’s all the hype about?
With so much selection available how can you decide on the right tech investments for your business? What technologies on the market have proved to be the most cost-effective? Do you need bespoke systems or is off the shelf just as good? How do you demonstrate that tech investments are working for your business and where do stakeholders’ expectations need to be set for ROI?
4:00 PM - 5:00 PM
Monday, October 01
Welcome Cocktail Reception in Supplier Showcase Exhibits
Welcome to MUFSO! Join us for networking and cocktails as you peruse the industry’s top suppliers of the latest products, services and solutions you need to remain competitive.  
5:15 PM - 6:45 PM
Monday, October 01
Hot Concepts Celebration Reception (Landmark Ballroom Winner Stations Dine Around)
Sponsored by:   Anchor Food Professionals
6:15 PM - 7:15 PM
Monday, October 01
7:00 AM - 8:00 AM
Tuesday, October 02
Breakfast with NRN MUFSO Attendees
Sponsored by:   Brill
7:00 AM - 7:00 PM
Tuesday, October 02
Registration
8:15 AM - 9:15 AM
Tuesday, October 02
Keynote Address - Chef José Andrés - Creativity & Innovation for a Better Tomorrow
Join us for this high-energy keynote session with Chef Jose Andres, a creative visionary whose passion has fueled the growth of some of the country’s most successful restaurants. Chef Andrés is an internationally-recognized culinary innovator, author, educator, television personality, humanitarian, and chef/owner of ThinkFoodGroup & minibar by José Andrés. José is a passionate advocate for combating hunger and supporting sustainable solutions around the globe, and is working to change the world through the power of food. His recent work in Puerto Rico and other regions affected by natural disasters provide smart solutions to hunger and poverty and changing the world through the power of food.
Speaker
Chef José Andrés

Culinary innovator, humanitarian, and chef/owner of ThinkFoodGroup & minibar by José Andrés
ThinkFoodGroup
Keynote

9:15 AM - 9:30 AM
Tuesday, October 02
Kitchen Hero Cook-Off Winner Presentation, sponsored by Texas Pete
Four restaurant chefs cooking for a cause at the Texas Pete Kitchen Hero Cook-off benefitting Share Our Strength’s No Kid Hungry and the Jose Andres non-profit organization, World Central Kitchen.  See highlights from the competition and find out who is named the 2018 Kitchen Hero!
9:30 AM - 9:45 AM
Tuesday, October 02
Networking Break
9:45 AM - 10:45 AM
Tuesday, October 02
The Next Wave of Consumers: Are You Ready?
In a digital age where consumers are increasingly less confined by traditional eating patterns and norms, this session will focus on how to keep your brand relevant for the next wave of customers.  Is the key to brand loyalty creating sub brands to generate niche, recognized brand identity across multiple revenue platforms or should we all remove the word “store” from our names? What role does social media play? 
Speaker
Kristen Hansen

VP Center Store Sales and Merchandising
Tops Friendly Markets
Speaker

10:45 AM - 11:15 AM
Tuesday, October 02
Networking break and opportunity to visit the exhibitors
11:15 AM - 11:40 AM
Tuesday, October 02
Reverse Logistics: Wasting away?
11:15 - 11:20 am Supermarket News Digest 11:20 - 11:40 am  Reverse Logistics: Wasting away? This session will feature best practices in reducing waste and meeting sustainability goals. Topics covered will include benefits, efficiencies and cost-effective solutions for a reverse logistics program.  
11:15 AM - 12:15 PM
Tuesday, October 02
MUFSO Track: Consumer Experience - Next Phase of Delivery: Off-Premise Consumer Trends: Delivery & Takeout
Sponsored by:   ShiftPixy
11:15 a.m.-11:20: NRN Market News Digest 11:20 a.m.-11:35 a.m. Off-Premise Consumer Trends: Delivery & Takeout - What are the most successful methods of delivery to date?  What are the statistics on delivery beyond QSR.  Does timing affect delivery trends? Is 100% digital ordering in our future?  Then, who's your competition today, tomorrow? 11:40 a.m. - 12:15 p.m. Competition for the Consumer - Delivery has disrupted all traditional competitive models for the restaurant and grocery industry. From grocery to gas station convenience stores, discount retailers and even shipping companies such as Amazon—competition is fierce. Are you prepared to compete for share of market now and in the future? This panel will discuss delivery trends in other channels and how the restaurant and the grocery industries can prepare for the next wave of consumers.
Speakers
Chris Demery

General Manager & Group VP of Off-Premise Dining
Bloomin' Brands Inc.
Speaker

Ed Keller

Director of Off-Premise Business Development
Corner Bakery
Speaker

Scott Absher

CEO
ShiftPixy
Speaker

11:40 AM - 12:15 PM
Tuesday, October 02
Taking Stock: How to Improve Inventory Control
What are the latest ordering and stock-counting technologies to drive efficiency? Is the key to maximum efficiency a connected supermarket warehouse? What add-on systems can support lean operations and increase service levels? How can automation streamline your operations and improve your overall operating costs?
12:15 PM - 1:00 PM
Tuesday, October 02
Panel session: Selecting between In-house and 3rd Party Delivery
Sponsored by:   Bringg
This session will break through the complexity and focus on identifying the “must haves” when selecting a delivery partner from the standpoint of maintaining your brand reputation, customer experience and profit goals. In addition, it will help identify the key technologies to help you to work transparently and predictably with your third-party provider.
Speaker
Tamir Gotfried

General Manager, Americas
Bringg
Panelist

1:00 PM - 3:00 PM
Tuesday, October 02
Lunch (MUFSO Supplier Showcase Exhibit Space)
Let’s do lunch!  Taste your way through the MUFSO Supplier Showcase, featuring the industry’s top food purveyors and solution providers in the restaurant industry.   This showcase is a feast for body and mind…you don’t want to miss it! 
3:00 PM - 3:20 PM
Tuesday, October 02
e-Commerce: Where’s the ROI
With increasing competition and investment from big players, is e-commerce economically viable for all supermarkets? Are you investing too much or too little into e-commerce - how do you benchmark success and ROI? Is it more economical and effective to go private or use an off-the-shelf, white-label platform? How can you educate your customer through an online platform and increase basket size and premiumization?
Speaker
Kristen Hansen

VP Center Store Sales and Merchandising
Tops Friendly Markets
Speaker

3:00 PM - 4:00 PM
Tuesday, October 02
MUFSO Track: Consumer Experience: Theme: The Customer and AI
3:00 p.m.-3:20 p.m. Debate Rise of the Robots: Does the Customer Need You? A controversial debate led by industry experts who have either transformed their business through automation or chosen the quality of service and food over tech. Critical questions will include: How has automation influenced the customer? Are we moving toward a nation of self service? 3:20 p.m.-4:00 p.m. Growth of Limited Service: Is This the Answer? This panel will discuss the emergence of “Fine Fast.”  Is this where the convenience of fast, self-service and a high-quality customer experience intersect?  Let’s discuss!
3:20 PM - 3:40 PM
Tuesday, October 02
Commercializing e-commerce: How far will online discounts take you?
Almost all supermarkets now offer discount and reward schemes; what online discount schemes are proving most successful in attracting and retaining customers? Is it possible to stand out from the crowd? What are the most cost-effective technologies that allow you to introduce personalized rewards and loyalty programs? “Beyond the coupon” - what are the next innovations in reward and loyalty schemes? What tech capabilities are required? 
3:40 PM - 4:00 PM
Tuesday, October 02
Are apps necessary for all supermarkets?
Almost all supermarkets now offer discount and reward schemes; what online discount schemes are proving most successful in attracting and retaining customers? Is it possible to stand out from the crowd? What are the most cost-effective technologies that allow you to introduce personalized rewards and loyalty programs? Beyond the coupon- what are the next innovations in reward and loyalty schemes? What tech capabilities are required? 
4:00 PM - 4:15 PM
Tuesday, October 02
Break (Reunion Ballroom & Foyer—Exhibit Booths)
4:15 PM - 4:30 PM
Tuesday, October 02
Click & Collect – blending ecommerce with your store
What physical and tech infrastructure do you need in place to deliver a seamless click & collect experience for your customer? What tech is cost-effective to avoid the pitfalls of substitution and out of stock? How can you get the most return from your customer as they collect in-store? What extra mile can you take to provide an unbeatable click & collect customer experience?
4:15 PM - 5:15 PM
Tuesday, October 02
MUFSO Track: C-Level Leadership: Theme: The Changing Shape of Real Estate
4:15 p.m.-4:20:  Real Estate Market/Trend Update The top 3 market trends you need to know. 4:20:-4:40 p.m. Interview Session:  Why the Mall Isn't Dead One-on-One discussion on how the mall is still a relevant dining destination. 4:40 p.m.-5:15 p.m. Alternative Real Estate Strategies Retail is moving out, and restaurants are moving in…for a price.  This panel will discuss the innovative ways that restaurant companies are approaching real estate opportunities in today’s market.
4:35 PM - 5:15 PM
Tuesday, October 02
What is the future of customer payment?
Get an update on the latest technologies that will improve customer experience at point of sale in your stores and online. Topics such as the impact of customer demographics, the rise of cashless stores, and is there a one POS “fits all” solution.  
6:00 PM - 7:00 PM
Tuesday, October 02
7:30 AM - 8:30 AM
Wednesday, October 03
Breakfast with NRN MUFSO Attendees
8:30 AM - 9:45 AM
Wednesday, October 03
Keynote Session: State of the Plate: The Most Crave-worthy Menu Trends
Menu Trends Maven Nancy Kruse will reveal what’s new and what’s next in menu trends. Get an insider look at food trends in the restaurant industry that you can parlay into your own prepared foods strategy.    
Speaker
Nancy Kruse

President
The Kruse Company
Keynote

9:45 AM - 10:00 AM
Wednesday, October 03
Networking Break
Sponsored by:
10:00 AM - 11:00 AM
Wednesday, October 03
Keynote Address - Kimbal Musk - How Do You Scale the ‘Real Food’ Movement?
Don’t miss this thought-provoking keynote address focused on reinventing the role of restaurants as a source of “real food” that is available to all.  By “real food,” Musk means made-from-scratch menus offering--food you trust to nourish your body, nourish the farmer and nourish the planet.  Kimbal Musk is not only talking about it, he’s implementing these concepts right now in his own restaurants, with plans to expand in a big way.